RETURNS AND EXCHANGES
You or the recipient of an order may return an item that has been purchased from GPharmacys because you have changed your mind or any other reasons provided that you pay the 25 % re-stocking fee.

Please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.

It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

These conditions apply :

1. You must inform Gpharmacys. at info@gpharmacys.com for return of products to get return authorization number.

2. You must inform Gpharmacys within 3 days after you received the products.

3. The product must be Unused, unopened and in original condition

4. Undamaged

5. Returned within 7 working days of delivery

6. In a saleable condition upon return

In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a full refund minus 25% re-stocking fee . However, you will pay the delivery costs of the return to GPharmacys and re-delivery to you. We will not refund initial delivery, wrapping and other fees.

Products that were purchased in conjunction with a promotion and were subsequently delivered with a Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased. If the original item is returned without the Free Gift, the value of the gift will be charged to the purchaser via the original payment method.

GOODS DAMAGED OR FAULTY ON DELIVERY

Except where required by law, you must return damaged goods within 7 working days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipients responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will deliver your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to GPharmacys.

For international purchaser:  Gpharmacys will not be responsible if your order has been withhold or confiscate by the custom when it reach your country.  If the products are rejected and to return to Gpharmacys, the purchaser have to bear the delivery charges plus the restocking fee of  30% of the purchase price. Therefore it is the purchaser’s responsibility to find out that they can purchase of such products.