If I don’t have a PayPal account, and I want to pay with my credit card, what should I do?
Steps : Go to Checkout > Continue Checkout > tick the: PayPal Save time. Check out securely > Continue Checkout > Confirm The Order > Don’t Have A PayPal Account? > (fill in the information) Review and Continue [SETTLE]
What happens if I am not home when my parcel is delivered?
Gpharmacys.com has partnered with Post Office Of Malaysia (P.O.M.) for the delivery of your order. If you are not at your delivery address when P.O.M. attempts delivery, you will receive a notice advising you of the attempted delivery. P.O.M. will keep the parcel for you at the nearest Post Office until you can pick it up. Delivery to PO Boxes are not acceptable. You may also like to consider using your work address for the delivery of your order. International delivery processes will depend on your country’s postal system.
I’ve changed my mind, how do I cancel my order?
Please contact us right away. As we process orders promptly, your order may have already been sent. If your order has already been sent, you can post it back to us unopened and in original condition for a full refund (less postage costs and 25 % re -stocking fee). Please refer to our Returns and Refund Policy for further information.
I am looking for a particular product, but do not see it on your product catalog, can you still help me get it?
Yes. The products on our website are only what is in our normal range. We are happy to source other products for you, please email us at gpharmacys@hotmail.com and let us know what you are looking for.
Is it safe to use a credit card on your site?
Yes, we are a secure site and use the latest encryption technologies to protect your personal and credit card details.
What payment methods do you accept?
We accept credit cards Visa, MasterCard and PayPal. Why are Pharmacy Online’s prices so much cheaper than retail pharmacies? Our business model is based on high turnover and low margins, which enables us to deliver lower prices than a suburban retail pharmacy. As our turnover is higher we can negotiate lower prices from our suppliers which we are able to pass on to you.
What happens if an item I order is not in stock?
Occasionally products may be out of stock after you have placed your order. We will contact you by phone or email to seek your instructions – either to cancel the product, wait for the product to come back into stock or provide an alternative product.
How do I edit or change my order?
If you would like to add to or change your order please contact us as soon as possible.
Is free delivery applicable to oversea purchases?
No, Only purchases within Malaysia is eligible for free delivery.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with courier partners who we believe will always do their best to deliver products by the estimated delivery date.
All ‘Free delivery’ items are only applicable to Malaysia only. There is a shipping charge applied even though the items are marked as “free delivery” when the purchase is from out of Malaysia.
It is the responsibility of the customer to inform GPharmacys.com if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not ship a replacement item immediately. Replacement items will be delivered according to our discretion.
As a guide only, our couriers attempt to deliver to business addresses between 9am and 5pm, and to home addresses up until 6pm. Unfortunately, we are unable give a guaranteed time of delivery.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Look no further – it’s all here! From everyday products to unique & hard-to-find items, our sites offer a wide selection of products at great prices.
Visit our stores today – and check back often as we add new products.
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